Shipping policy
Last updated: 3 October 2026
This Shipping Policy applies to orders placed through dystonstore.co.uk.
Dyston Store is operated by LOWELL RECOVERY LTD.
1. Where We Ship
Dyston Store currently ships to eligible addresses within the United Kingdom only.
Our customer inventory is held in the UK.
2. Free UK Shipping
Standard UK delivery is FREE.
There is no standard shipping charge for eligible UK orders unless a different delivery option or charge is clearly displayed before you complete checkout.
3. Processing Time
Orders normally require:
3–7 business days for processing
Processing occurs before the order is dispatched.
Business days generally exclude Saturdays, Sundays and UK public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
4. Delivery Time
After your order has been processed and dispatched, estimated delivery is:
7–12 business days
Please remember that this delivery estimate is in addition to the 3–7 business day processing period.
This means you should account for both processing and transit when estimating the arrival of your order.
Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
5. Order Tracking
Where tracking is available for your shipment, tracking information will normally be sent to the email address provided with your order after dispatch.
Tracking information may require some time after dispatch to become active within the carrier's system.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information during checkout.
If you discover an error after placing your order, contact us immediately at:
We will attempt to update the address where reasonably possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
Nothing in this section affects rights you may have where a delivery problem was caused by us or a delivery provider acting on our behalf.
7. Failed Delivery
If delivery cannot be completed because of circumstances attributable to the recipient, the parcel may be held by the carrier or returned to us.
If your order is returned to us, contact:
Any additional delivery costs will only be charged where legally permitted and appropriately disclosed.
8. Lost Parcels
If you reasonably believe your order has been lost during delivery, please contact:
Include your order number and any relevant tracking information.
We will investigate the shipment with the relevant delivery provider and provide an appropriate remedy where required.
9. Damaged Parcels
If your order arrives damaged, contact us as soon as reasonably possible at:
Please provide your order number and details of the damage.
Photographs of the product and packaging may help us investigate the issue more quickly.
Requesting photographs does not affect your statutory consumer rights.
10. Delivery Delays
Occasional delays may occur because of circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we may contact you using the information provided when the order was placed.
Your statutory rights concerning delayed delivery remain unaffected.
11. Contact Us
For questions regarding shipping or an existing delivery:
Email: support@dystonstore.co.uk
Dyston Store
Operated by LOWELL RECOVERY LTD
128 City Road
London
United Kingdom
EC1V 2NX