Terms of service
Last updated: 3 October 2026
These Terms of Service govern your use of dystonstore.co.uk and purchases made from Dyston Store, operated by LOWELL RECOVERY LTD.
Company: LOWELL RECOVERY LTD
Company number: 16879733
Trading name: Dyston Store
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@dystonstore.co.uk
Website: dystonstore.co.uk
By placing an order through our Website, you agree to these Terms.
Nothing in these Terms excludes, restricts or otherwise affects consumer rights that cannot lawfully be excluded or restricted under UK law.
1. About Our Products
Dyston Store sells independent aftermarket electrical hair products.
Unless expressly stated otherwise on a product page, our products are third-party aftermarket products and are not manufactured by Dyson, are not genuine Dyson products, and are not produced, sponsored, approved, endorsed or authorised by Dyson.
Where we refer to Dyson or a particular Dyson product or model, such references are intended solely to identify compatibility, intended use or the type of product with which an aftermarket product is designed to work.
Please see our Legal Notice and Trademark Disclaimer for further information.
2. Product Descriptions
We take reasonable care to ensure that product descriptions, photographs, specifications and compatibility information displayed on our Website are accurate.
Minor differences in appearance, colour, packaging or presentation may occur where they do not materially change the product.
Customers should review the description and compatibility information on the relevant product page before ordering.
Nothing in this section affects your statutory rights where goods are faulty, not as described, of unsatisfactory quality or otherwise fail to conform to the contract.
3. Electrical Product Safety
Our products include electrical hair products.
Customers must follow all safety instructions, warnings and usage information supplied with a product.
Products must only be used for their intended purpose and in accordance with applicable instructions.
Do not use an electrical product if it appears damaged, has a damaged cable or plug, has been exposed to inappropriate conditions or otherwise appears unsafe.
If you believe a product may be defective or unsafe, stop using it immediately and contact support@dystonstore.co.uk.
Nothing in this section limits any rights or remedies available under applicable product-safety or consumer law.
4. Eligibility and Territory
Our Website is intended for customers in the United Kingdom.
You must have legal capacity to enter into a contract to purchase products from us.
5. Orders
Submitting an order through our Website constitutes an offer to purchase the products included in your order.
After submitting an order, you may receive an automated acknowledgement. An acknowledgement does not necessarily mean your order has been accepted.
A binding contract is formed when we accept your order, for example by confirming acceptance or dispatching the goods.
We may refuse or cancel an order before acceptance where reasonably necessary, including because of:
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incorrect pricing or product information;
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suspected fraud or unauthorised payment;
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payment failure;
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stock availability errors;
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technical errors; or
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inability to fulfil the order.
If payment has already been collected for an order that we subsequently cancel, we will refund the relevant amount.
6. Prices and Currency
All prices on our Website are displayed in pounds sterling (GBP).
Standard delivery to eligible UK addresses is free.
Any additional optional charge will be disclosed before you complete your purchase.
7. Payment
Payment is collected using payment methods made available through our Shopify checkout.
You must provide accurate payment information and be authorised to use the payment method selected.
8. Order Processing
Orders normally require 3–7 business days for processing before dispatch.
Business days generally exclude Saturdays, Sundays and UK public holidays.
Processing times are estimates and may occasionally be affected by periods of unusually high demand, verification requirements or circumstances outside our reasonable control.
9. Delivery
After an order has been processed and dispatched, estimated delivery is 7–12 business days.
Accordingly, customers should allow for both the applicable processing period and the delivery period when estimating when an order will arrive.
These timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise.
Your statutory rights concerning delivery remain unaffected.
10. Risk and Ownership
Responsibility for the goods passes to you when the goods are delivered into your physical possession or to a person identified by you to receive them, subject to applicable law.
Ownership of the goods passes once we have received payment in full.
11. 30-Day Money-Back Guarantee
Dyston Store provides a voluntary 30-day money-back guarantee.
You may request a return within 30 days after receiving your order, subject to the terms of our Return & Refund Policy.
This guarantee is provided in addition to your statutory consumer rights and does not replace or reduce those rights.
12. Statutory Cancellation Rights
Where the Consumer Contracts Regulations apply, UK consumers generally have a statutory right to cancel eligible online purchases within 14 days after receiving the goods, without needing to provide a reason, subject to applicable exceptions.
After notifying us of cancellation, the goods must be returned within the applicable statutory period.
See our Return & Refund Policy for further information.
13. Faulty, Damaged or Misdescribed Goods
UK consumers have statutory rights where goods are faulty, not as described, not of satisfactory quality or otherwise do not conform to the contract.
Nothing in these Terms or our Return & Refund Policy limits those rights.
If you believe a product is faulty, damaged, incorrect or not as described, contact:
Please include your order number and information concerning the problem.
14. Improper Use
Subject to applicable law, we are not responsible for damage caused by misuse, unauthorised modification, accidental damage, failure to follow supplied instructions, improper storage or use of a product for a purpose for which it was not designed.
This does not limit liability that cannot lawfully be excluded.
15. Our Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into.
Products sold through our Website are supplied for domestic and private use unless expressly agreed otherwise.
16. Intellectual Property
Our Website, Dyston Store branding, original text, graphics, photographs and other original content are owned by or licensed to LOWELL RECOVERY LTD except where otherwise indicated.
Third-party names, trademarks and intellectual property remain the property of their respective owners.
17. Dyson Trademark and Affiliation Notice
Dyston Store and LOWELL RECOVERY LTD are independent of Dyson.
Neither Dyston Store nor LOWELL RECOVERY LTD is affiliated with, associated with, sponsored by, endorsed by, approved by or authorised by Dyson.
Unless expressly and accurately stated otherwise, products sold through Dyston Store are independent aftermarket products and are not genuine Dyson products.
Dyson and its associated names, product names, logos and trademarks are the property of their respective owners.
References to Dyson or Dyson product/model names are made only where appropriate to identify compatibility, intended use or the products with which an independent aftermarket product is designed to work.
18. Website Availability
We may update, modify, temporarily suspend or discontinue portions of our Website where reasonably necessary.
We cannot guarantee uninterrupted availability of the Website.
19. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in these Terms deprives a consumer of mandatory protections or rights regarding where legal proceedings may be brought under applicable consumer law.
20. Contact
Questions concerning these Terms should be sent to:
LOWELL RECOVERY LTD trading as Dyston Store
128 City Road
London
United Kingdom
EC1V 2NX
Email: support@dystonstore.co.uk